Connections is the child welfare computer system that allows for documentation of the delivery of child welfare services to families and children in New York State. Connections provides outcome-based supports for child welfare caseworkers as they work with families, including assessment, planning and the provision of services. After getting an account for Connections, you must download a software called VMWare Horizons to access it.

- Go to https://customerconnect.vmware.com/en/downloads/info/slug/desktop_end_user_computing/vmware_horizon_clients/horizon_8 in your web browser.

- Find your operating system, whether that is Windows or Mac, and click on Go to Downloads to the right.

- Click on the Download Now button, and then run the installer file. No settings should need to be changed.

- VMWare is now installed on your computer, and you can open it to begin accessing Connections with the address remote.ny.gov.

If you experience any problems while installing VMWare, try the steps included in https://spccroch.happyfox.com/kb/article/9-error-install-failed-when-installing-connections-vmware-horizons/